Terms & Conditions
MAID IN EDMONTON
Last updated in 2023
Payment Terms
Payment for all services rendered by our cleaning business is due in full once you book online or over the phone with a credit card.
Payments accepted are: All major debit and credit cards
Refunds
Since the business of cleaning is a very personalized and subjective service, we cannot offer refunds to our clients. If you are not satisfied with the service, we will come back and re‐clean any areas free of charge according to our 100% Satisfaction Guarantee.
Cancellations and Rescheduling
We require at least a 48 hour notice for any cancellations or rescheduling of appointments. Failure to provide such notice will result in a charge of 50% from the originally scheduled cleaning price.
Providing cancellation notice on the same day will result in the full originally scheduled cleaning price.
Liability
Our cleaning business will take reasonable care when cleaning your home or office. However, we cannot be held liable for any damage or loss that occurs as a result of the cleaning.
We reserve the right to refuse any cleaning job that we believe may put our employees at risk of injury or harm.
Supplies and Equipment
Our cleaning business will provide all necessary cleaning supplies and equipment. If you have any special requests, please let us know ahead of time so that we can ensure we have the appropriate supplies and equipment.
Arrival Times
We will make every effort to arrive on time for our scheduled appointments. However, due to unforeseen circumstances such as traffic or weather, we cannot guarantee our exact arrival time. If we are delayed, we will contact you as soon as possible to inform you of the delay and to reschedule the appointment if necessary.
Pets
We love pets, but we ask that you make arrangements to keep them in a safe and secure area while we are cleaning your home or office. This will ensure the safety of your pets as well as our employees.
We are not responsible for pets that escape while our staff is entering/exiting the home. Please let our company know about any pets prior to the cleaning, so our staff can be on alert when on-premises.
Plants
While we will water indoor plants if requested, we cannot be held liable for any damage that occurs as a result of the watering.
Termination of Services
We reserve the right to terminate our services at any time, for any reason. If we do terminate services, we will provide you with notice in writing.
Confidentiality
Our cleaning business understands the importance of confidentiality and will not share any information about our clients with third parties without their express consent.
Satisfaction Guarantee
We strive to provide excellent service to all of our clients. If for any reason you are not satisfied with the service you receive, please contact us within 24 hours of the cleaning and we will make every effort to address your concerns. We offer a 100% satisfaction guarantee so will send one of our staff back for a second clean within 24 HRS if deemed necessary.
Health and Safety
Our cleaning business takes the health and safety of our clients and employees seriously. We adhere to all relevant health and safety regulations and guidelines, and we will take all necessary precautions to ensure that our employees are healthy and free from illness when they come to your home or office. We ask that our clients also take all necessary precautions to ensure the health and safety of our employees while they are on the premises.
Insurance & Bonding
All of our cleaning staff are insured and bonded to protect our clients and their property in the event of any damage or loss caused by staff negligence.
Security Alarms
If your home or office has a security alarm, please provide us with the necessary codes to access and exit the premises. We will take all necessary precautions to ensure that the alarm is not accidentally triggered during the cleaning.
Charges
Our cleaning services are charged by the project. If additional time is required to complete a job, we will inform you of the additional charges before proceeding with the work.
Accidents and Thefts
Our employees are trained to take care when cleaning your home or office. In the event of an accident or theft, please notify us immediately. We will take appropriate action to address the situation.
Non-Solicitation Agreement
Our cleaning business invests significant resources in recruiting and training our employees. We ask that you do not solicit our employees for any other cleaning or related services during or after 2 years of the termination of our services.
In the event that a client breaches this non-solicitation agreement, the client will be charged a $2,500 fee.
Clutter
We ask that our clients ensure that their homes or offices are free from clutter before our cleaners arrive. If our cleaners arrive and there is excessive clutter, we may not be able to complete that particular task, may need to reschedule the appointment or charge an additional fee for the extra work.
Extra Work
If our cleaners are required to perform any extra work that was not included in the original cleaning agreement, we will provide you with a quote for the additional services before we begin.
Items We Don’t Do
Our cleaning business reserves the right to refuse any cleaning job that we believe is beyond our expertise or scope of services. Items or areas containing any body fluids, human or pet waste, pests, chemicals and related, will not be cleaned.
Please let us know ahead of time if there are any specific cleaning tasks that you require and we will do our best to accommodate your request.
Holidays
Our cleaning business will not provide services on major holidays. If your regularly scheduled cleaning appointment falls on a holiday, we will contact you to reschedule for a convenient time.
Tips
Gratuities are not required, but they are appreciated. If you wish to leave a tip for our cleaners, please do so in cash or add it to your payment when paying by credit card.
Keys
If you provide us with a key or code to enter your home or office, we will take every precaution to ensure that it is kept safe and secure. However, we cannot be held liable for any loss or damage that occurs as a result of the key or code being lost, stolen, or misused.
Problems
If you notice any problems with the cleaning job we have done, please let us know within 24 hours of the cleaning. We will make every effort to address the issue as soon as possible.
Adjustment in Prices
It is important to note that any changes to the cleaning schedule may impact the pay rates for our cleaning services. For example, if a client initially requests bi-weekly cleaning services and then decides to skip a week or two, the pay rate for the next cleaning appointment may be adjusted accordingly to reflect the additional work required. We will work with our clients to ensure that any changes to the cleaning schedule are communicated clearly and that the appropriate pay rates are agreed upon.
Zero Tolerance
Our cleaning business has a zero-tolerance policy for any type of harassment or discrimination, including but not limited to sexual harassment, racial discrimination, and age discrimination.
No Refunds
We do not offer refunds for any cleaning services rendered. If you are not satisfied with the service you receive, please contact us within 24 hours of the cleaning and we will make every effort to address your concerns.
Lock Outs:
If we arrive for a scheduled cleaning appointment and are unable to gain access to your home or office, you will be charged the full cleaning fee as our cleaner’s schedule will be left with a gap.
Parking
Please ensure our staff have adequate parking on site.
If parking is not available on-site, the client will be responsible for any parking fees incurred by our cleaning staff.
Criminal Records
All field staff are required to submit a criminal record check before their training period has been completed. We do not hire staff that have any record that could put our customers at risk (ex: theft & assault). We reserve the right to employ team members if it is reasonable that the record in question does not pose a risk to our customers or if there has been a pardon for the record in question.
Indemnification
The client agrees to indemnify and hold harmless our cleaning business and its employees from any claims, damages, or expenses arising from the negligence or breach of this agreement.
Irrevocable Acceptance
By using our cleaning services, the client acknowledges that they have read, understand, and agree to all the terms and conditions outlined in this agreement. This acceptance is irrevocable and binds the client to the terms and conditions of our services.